Refund policy

We take pride in the quality and craftmanship of every piece. If you are not completely satisfied with your purchase, we are pleased to accept eligible returns in accordance with the policy below. 

Return Eligibility

Returns are accepted within 30 days of delivery. 

To be eligible for a return, items must be:

• Unworn, unused, and in their original condition
• Free from damage, stains, odors, or signs of wear
• Returned with all original tags and liners intact

Items that do not meet these requirements may not be eligible for a refund.

Final Sale Items

Items marked as Final Sale are not eligible for return, exchange, or refund.

Return Shipping

Customers are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service, as BISERE is not responsible for returns lost or damaged in transit.

Refunds

Once your return has been received and inspected, you will be notified regarding the status of your return.

Approved returns will be issued to the original method of payment. Please allow several business days for your financial institution to process and post the refund to your account.

No Restocking Fees

BISERE does not charge restocking fees on eligible returns.

Returns and Assistance

To initiate a return or request assistance, please contact us at clientservices.bisere@gmail.com.