Shipping policy

Each order is carefully prepared and packaged with attention to detail. Please review the information below regarding order processing and shipping.

Order Processing

Orders are processed within 2-5 business days. Processing times may vary. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. 

Shipping Times

Estimated delivery times are provided at checkout and begin once an order has been shipped. While we strive to ensure timely delivery, shipping timelines given are estimates and cannot be guaranteed. 

Delivery times may be affected by carrier delays, weather conditions, holidays, customs processing, or other circumstances beyond our control. BISERE is not responsible for delays that occur once an order has been transferred to the shipping carrier. 

Order Tracking

Tracking information will be sent via email once your order has shipped. Please allow up to 48 hours for tracking updates to appear within the carrier's system.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase. BISERE is not responsible for orders shipped to incorrectly provided addresses. 

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, BISERE is not responsible for lost, stolen, or misplaced packages. If you experience an issue with delivery, we recommend contacting the shipping carrier directly.

Inquiries

For any questions regarding your order, please contact us at clientservices.bisere@gmail.com.